Our #1 Priority - Our Customers

Peace Corps - Real Property Management System: US Facility and Campus Design Maintenance Renovation and Professional Services Selection and Payment Computer System Support     WMATA: Fiber Network Design and Inventory Train Scheduling Programming Software System Design and Maintenance CAD Track Design Front Office Sub-Contract Support (Admin and Systems Drawings Inventory) Communications System Inspection       US Department of Health and Human Services (DHHS) - Office of Refugee Resettlement: Annual Survey for over 20 languages National Database - Data Collection/Data Entry Statistical Analysis Congressional Report Presentation     District of Columbia - Department of Consumer and Regulatory Affairs - Real Property Database (IBM Teaming Partner):   Program Management  Ensures effective program control and on-time, within budget development of all deliverables IBM's proprietary Ascendant™ methodology Data Management Industry recognized leadership in business intelligence Proven data conditioning/cleaning experience World renowned methodology for iAnalytics Application Development Strong expertise in DCRA systems Vast resource pool in all DCRA technology platforms DCRA Environment Extensive knowledge of DCRA's RAPIDS and Hansen databases Understand key stakeholders data requirements and issues     US Department of Health and Human Services (DHHS) - NIH Center for Information Technology (CIT) - Call Center Services: Since 2004, ADA Inc. has provided call center support to the 27 institutes that encompass the National Institutes of Health (NIH). At NIH, ADA handles over 500,000 inquiries annually (on average 1,500 calls per day). These inquiries were received from or directed to NIH personnel, its patients, national and international health organizations, healthcare practitioners and other stakeholders.  Provide customer service and call center performance metrics that meet or exceed levels proposed in the quality assurance plan Maintenance of the overhead paging systems throughout the medical center Reporting: Generate accurate, timely reports documenting required functions and tasks Administration: Accurately maintain all prescribed information, logs and databases   US Department of Health and Human Services (DHHS) - Public Health Service Commissioned Corps. (PHSCC): Program Implementation Support Call Center Management and Operations - Monday through Friday  Call Center services include call monitoring, email responses, mail /fax responses, database call tracking systems query and management Data Analysis & Analytical Support     US Department of Health and Human Services (DHHS) - NIH - Patient Recruiting and Public Liaison (PRPL) and Undiagnosed Disease Program (UDP): Program Implementation Support - Implement a multi-channel inquiry center providing protocol information to potential study volunteers, NIH Medical Center patients, physicians wishing to enroll their patients, NIH stakeholders, and the general public Conduct protocol searches using the PRPL database to match prospective patients with protocols based on protocol referral guidelines Manage and maintain PRPL/UDP database, which is used to record and report contacts SOPs, particularly business area protocols, are updated and maintained Implement training, coaching and role-playing, especially in areas of sensitivity   DHHS, NIH Call Center Building Facility Maintenance and Emergency Elevator Contact Services: Managed and operated a 24 hour per day/7 day per week call center for the Building Facilities Maintenance and Emergency Elevator services Provided dedicated phone lines staffed 24/7 to ensure first contact resolution due to the critical nature of the calls Provided training and coaching for staff and other appropriate personnel Developed SOPs to improve process flow and efficiency in handling incoming calls and dispatching services Maintained databases Data Analysis and Reporting - Provided operational and quality assurance reports