ADAI implements and manages multi-channel inquiry centers providing emergency response, directory assistance, and general support. Our success is attributed to our methodology of thorough customer service training and specific cross-training in all areas of the call center operation.
ADAI’s employees have received numerous commendations for a job well done in providing services to our customers. Our employees are cross-trained to handle all specialized areas and have demonstrated, repeatedly, their excellent problem-solving skills and the ability to handle a myriad of customer inquiries that may arise.
In our effort to proactively address the country-wide vital public health strategy to slow and stop the spread of COVID-19, ADAI call center management team is equipped in the knowledge of contact tracing programs and measuring and maximizing indicators and tools to project impact.