One of ADAI's primary focus is in the area of IT professional services to include database development, statistical studies, call center and help desk services.

We believe that our employees make us the best. Therefore, we hire the best people for the job and we give them the necessary support to provide excellent services to our customer.

ADAI has the capacity create and translate the data collection survey instruments into more than a dozen languages. We also have the capacity to perform the statistical analyses and compile all the tables, crosstabs, and graphics to create the report.

ADAI implements and manages multi-channel inquiry centers providing emergency response, directory assistance, and general support. Our success is attributed to our methodology of thorough customer service training and specific cross-training in all areas of the call center operation.

ADAI’s employees have received numerous commendations for a job well done in providing services to our customers. Our employees are cross-trained to handle all specialized areas and have demonstrated, repeatedly, their excellent problem-solving skills and the ability to handle a myriad of customer inquiries that may arise.

Contact Tracing

In our effort to proactively address the country-wide vital public health strategy to slow and stop the spread of COVID-19, ADAI call center management team is equipped in the knowledge of contact tracing programs and measuring and maximizing indicators and tools to project impact.

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ADAI, through its decades of sponsorship of the Anacostia Coordinating Council (ACC), has provided community support and public relations services. ACC is a 35+ year-old, volunteer membership consortium of organizations and individuals that are involved with the revitalization of Anacostia and its adjacent neighborhoods. Most members represent community organizations. Founded in 1983 to organize community support for getting the Anacostia Metro Station built, the ACC has expanded to address a large amount of issues that face the community.

ADAI's task is to provide information gathering and sharing, networking, advocacy and community organizing for the ACC.