Community Awareness
Exceptional Service
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Thirty Plus Years of Outstanding Customer ServiceADA Inc. is a graduate of SBA’s 8(a) program, a GSA Small Disadvantaged Business and a HUBZone–certified information technology firm, that for almost three decades has provided leadership and service to the public via commercial and government contracts. We strive to engage, strengthen and invest in our community and bring it to the forefront of emerging technologies. Our primary focus is in the area of IT professional services to include database development and statistical studies. We also provide the highest quality multilingual call centers and help desk services.We take pride in a team that consistently strives to ensure that our customers achieve operational excellence.The BIG ChairOur logo represents a history of community service. The Anacostia landmark, "The Big Chair" was awarded in 1959 to the Curtis Brothers Furniture store for outstanding leadership and service to the public. It’s been years since the store closed but the spirit of this gigantic award still thrives within ADA Inc.'s Corporate values of giving back to the community.
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ADA Inc. Contract Vehicles and AssociationsHUBZone Certified
Please contact us directly at 202-889-0123, or at adainc@adainc.net with questions about how to do business with ADA Inc. within the HUBZone program. For more information on SBA’s small business certification programs, visit the Small Business Administration’s Website at www.sba.gov/hubzone/.
District of Columbia LSDBECBE Number: LSDZXR7263072017Preference Points:12 (2 for LBE; 3 for SBE; 2 for DBE; 2 for DZE; 5 for LRB; 5 for ROB; maximum 12) -
Our #1 Priority - Our CustomersPeace Corps - Real Property Management System:
- US Facility and Campus Design
- Maintenance
- Renovation and Professional Services
- Selection and Payment Computer System Support
WMATA:- Fiber Network Design and Inventory
- Train Scheduling Programming Software
- System Design and Maintenance
- CAD Track Design
- Front Office Sub-Contract Support (Admin and Systems Drawings Inventory)
- Communications System Inspection
US Department of Health and Human Services (DHHS) - Office of Refugee Resettlement:- Annual Survey for over 20 languages
- National Database - Data Collection/Data Entry
- Statistical Analysis
- Congressional Report Presentation
District of Columbia - Department of Consumer and Regulatory Affairs - Real Property Database (IBM Teaming Partner):Program Management- Ensures effective program control and on-time, within budget development of all deliverables
- IBM's proprietary Ascendant™ methodology
- Industry recognized leadership in business intelligence
- Proven data conditioning/cleaning experience
- World renowned methodology for iAnalytics
- Strong expertise in DCRA systems
- Vast resource pool in all DCRA technology platforms
- Extensive knowledge of DCRA's RAPIDS and Hansen databases
- Understand key stakeholders data requirements and issues
US Department of Health and Human Services (DHHS) - NIH Center for Information Technology (CIT) - Call Center Services:- Since 2004, ADA Inc. has provided call center support to the 27 institutes that encompass the National Institutes of Health (NIH). At NIH, ADA handles over 500,000 inquiries annually (on average 1,500 calls per day). These inquiries were received from or directed to NIH personnel, its patients, national and international health organizations, healthcare practitioners and other stakeholders.
- Provide customer service and call center performance metrics that meet or exceed levels proposed in the quality assurance plan
- Maintenance of the overhead paging systems throughout the medical center
- Reporting: Generate accurate, timely reports documenting required functions and tasks
- Administration: Accurately maintain all prescribed information, logs and databases
US Department of Health and Human Services (DHHS) - Public Health Service Commissioned Corps. (PHSCC):- Program Implementation Support
- Call Center Management and Operations - Monday through Friday
- Call Center services include call monitoring, email responses, mail /fax responses, database call tracking systems query and management
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Data Analysis & Analytical Support
US Department of Health and Human Services (DHHS) - NIH - Patient Recruiting and Public Liaison (PRPL) and Undiagnosed Disease Program (UDP):- Program Implementation Support - Implement a multi-channel inquiry center providing protocol information to potential study volunteers, NIH Medical Center patients, physicians wishing to enroll their patients, NIH stakeholders, and the general public
- Conduct protocol searches using the PRPL database to match prospective patients with protocols based on protocol referral guidelines
- Manage and maintain PRPL/UDP database, which is used to record and report contacts
- SOPs, particularly business area protocols, are updated and maintained
- Implement training, coaching and role-playing, especially in areas of sensitivity
DHHS, NIH Call Center Building Facility Maintenance and Emergency Elevator Contact Services:
- Managed and operated a 24 hour per day/7 day per week call center for the Building Facilities Maintenance and Emergency Elevator services
- Provided dedicated phone lines staffed 24/7 to ensure first contact resolution due to the critical nature of the calls
- Provided training and coaching for staff and other appropriate personnel
- Developed SOPs to improve process flow and efficiency in handling incoming calls and dispatching services
- Maintained databases
- Data Analysis and Reporting - Provided operational and quality assurance reports
Community Outreach ServicesAnacostia Coordinating Council (ACC)- Community Outreach Support
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Why we are the best at what we do?
We believe that our employees make us the best. Therefore, we hire the best people for the job and we give them the necessary support to provide excellent services to our customer.
ADA Inc.’s staff has received numerous commendations for a job well done in providing services to our customers. Our staff is cross-trained to handle all specialized areas and have demonstrated, repeatedly, their excellent problem-solving skills and the ability to handle a myriad of customer issues that may arise.
Community Support and Public Relations
The Anacostia Coordinating Council (ACC) is in its 30th year as a volunteer, membership consortium of organizations and individuals involved with the revitalization of Anacostia and its adjacent neighborhoods. Founded in 1983 to organize community support for getting the Anacostia Metro Station built, the ACC has expanded to address a large amount of issues that face the community.
ACC is involved in information gathering and sharing, networking, advocacy and community organizing.
With 75 current members, The ACC has one of the largest non-profit boards in DC, most who represent community organizations.
2401 Shannon Place, Anacostia, SE, Washington, DC 20020-5819 E-Mail: adainc@adainc.net
ADA Inc.
