Are you looking for a solution to your outsourcing needs?
ADA Inc. has been in operations since 1985 and call center solutions are one of the things we do best. Our highly-trained, multilingual staff is working for you 24x7, 365 days a year. Let us take care of hiring, staffing, and the day-to-day management of agents so that you can focus on the next urgent item for your organization. Whether you need messaging, answering service, or inbound call center services, our polite, dedicated and specialized agents can improve your organization's image by intelligently answer and professionally handling your calls. We pride ourselves on creating a standard of excellence by which all others should be compared.
Our management and their supporting staff groups will team with your staff to design and develop your specific program to meet and exceed your requirements and customers needs. Whether it is inbound services, outbound messaging, or a creative combination of the two, we will partner with your team to achieve the desired results. Our web-based, real-time reporting systems allow you access to your programs any time of the day or night, so you can monitor your success with us.
Inbound Call Center Services
Our inbound call center services are more than just simple phone answering services. We provide the following features that are not available with most 800 service providers:
- Fully-integrated speech-enabled IVR capabilities
- Real-time monitoring and reporting
- Archieve historical reports of agent and call activity
- Advanced ACD/call queuing with skills-based routing
- Rapid deployment options
- Calls answered by our phone systems
- Optional professional voice prompts
- Unlimited menu selection by caller
- Simple to complex caller routing
- Database Access and update
- Call recording and messagining service
- Online reporting with realtime update
- And much more...
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